User agreement between the user (User, you) and the name of your providers, T/A Golden Travels (we). Please read these terms and conditions of use (Terms and Conditions) before using the goldentravel.co.uk website (Site) and making any booking. You sanction the Terms and Conditions when you visit the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking. Each and every one alliances regarding customer service or your booking should be sent to GoldenTravels or to info@goldentravels.co.uk
Contents of these Terms and Conditions:
- Your agreement and contract
- Conditions for Delivery of Your Booking
- Cancellations or Booking Changes
- Terms and Conditions for Flight Booking
- Payment Conditions
- Passport, Visas, and Health Requirements
- Other Generally Applicable Terms and Conditions
YOUR CONTRACT AND AGREEMENT
A ‘booking’ means any order for products or services you make on our site, which is received by us and we offer to you. A receipt will be issued by GoldenTravels (and a contract concluded) once we have received complete payment from you and sent a verification email (from either GoldenTravels or the relevant Travel Agent). All travel products and services featured on the Site are subject to accessibility. PerfectTravels offers lots of diverse products and the explicit terms and conditions relating to your booking depend on whether you book a Flight or other particular Package, hotels, holiday’s lodges, a combination of products. PerfectTravels acts as a negotiator for third-party suppliers, including airlines, hotels, insurance companies, car rental companies, package holiday suppliers, and others (Travel Supplier). When you make a booking via the Site, and your chosen travel product or service is accessible, the contract will be between the Travel Supplier and you. PerfectTravels is not a party to the contractual relationship; (c) ‘Other Products’ are those separate products – e.g., flights and hotels purchased and paid for at dissimilar times, and holidays packaged by another supplier. When you make a booking via the Site, and your preferred travel product or service is accessible, the contract will be between the Travel Supplier and you. PerfectTravels is not a party to the contractual relationship.
GOLDENTRAVELS STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER GOLDENTRAVELS NOR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (e.g. DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).
TRAVEL SUPPLIERS
Golden Travels acts as a disclosed Agent for third-party suppliers, and for the use of these terms and conditions, tour operators, hotels, hotel chains, and hotel aggregates, insurance and car suppliers, plus all airlines, shall be incorporated in the term ‘Travel Supplier’. In these cases, your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will find the name, address, and contact details for most suppliers at the bottom of the more info section for each product, and for all suppliers in any verification e-mail that the Travel Supplier or we send you. GoldenTravels does not assume any liability for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) regarding the suitability or quality of the travel products and services featured on the Site.
TRAVEL SUPPLIER CONDITIONS
The following applies to all products or services booked via our Site: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include necessities relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. as a result, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.
FLIGHTS BOOKING TERMS & CONDITIONS
In particular, please note that, in relation to air fares, there are additional terms specific to those fares. For example, ‘economy restricted’ tickets are normally non-changeable and non-refundable. Flights must be used in the order set out in your itinerary – e.g., a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, for flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, most airlines reserve the right to make schedule changes and cancel confirmed bookings. While GoldenTravels, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. GoldenTravels has no control over seat allocation, even if seats are pre-booked with the airline, and cannot guarantee that specific seats will be available on departure. PerfectTravels is not responsible for the costs of any transfers between airports or terminals that you may incur. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en route. A flight described as direct is one that requires no aircraft changes during the journey. However, stops may be made en route for refueling or to let passengers on and/or off. The times given are approximate, on the 24-hour clock, and based on outbound flights.
Direct (Flight): Flights that must keep the same flight number throughout, though it may stop for a change of aircraft (equipment). And they differ from nonstop flights, which travel directly from the departure airport to the final destination without stopping for connections or layovers.
Nonstop (Flight): A flight that travels directly from the departure airport to the final destination without stopping for links or layovers. And they are dissimilar from direct flights, which must carry on the same flight number throughout, though it may stop for a change of aircraft.
GENERAL
Taxes are part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty program of which you are a member. Please note that any such frequent flyer or hotel loyalty program is subject to the terms and conditions of the airline or hotel that offers it. Those terms and conditions may not give rewards on all types of fare and classes of service. Please speak to the airline or hotel responsible for your frequent flyer or hotel loyalty program if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations regarding loyalty cards. If you have any questions, please contact them directly. In relation to the ‘special requests’ options relating to any product (e.g., meals, disabled facilities, child seats, etc.), GoldenTravels does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel.
It is your liability to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
DELIVERY OF YOUR BOOKING
The following applies to all products or services booked via our Site:
E-TICKETS
Throughout the booking process, you will be given the option of an e-ticket or a paper ticket. Please note that airlines have their own rules and regulations regarding e-ticketing. GoldenTravels cannot be held responsible for any violation of these rules and regulations, and strongly recommends that you check these details with your airline in advance of travel.
TICKET DELIVERY
GoldenTravels relies on the information that you grant as being correct and therefore cannot be held responsible if your paper tickets are lost due to a wrong address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must give notice to us without delay if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that PerfectTravels does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should counsel us of this directly after booking. It is your responsibility to counsel us if you have not received your tickets. If you hold any other booking, either with PerfectTravels or another agent, then it is your responsibility to inform us that you need tickets from us by a definite time. PerfectTravels would recommend that you do this before completing the booking. This will help us decide if express delivery is required. Please note that some airlines may charge and follow a detailed procedure for the reissue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on which airline you are travelling with. We use Royal Mail 1st Class Delivery of Tickets, if you do not receive your tickets within 7 working days of your booking confirmation e-mail; please contact us. – But not before, unless your departure is within this time. After 7 working days, please contact us within 48 hours.
If you contact GoldenTravels within 48 48-hour time frame, then we will cover the costs to reissue. If you contact us outside of the 48 hours, then you will be responsible for any costs. Express Next Day Delivery as City Link guarantees delivery by 18:00 the following day. We ask that you contact our call centre within 48 hours of your confirmation e-mail if you have not yet received your tickets, but not before. Failure to contact within this 48-hour time frame may result in costs from the airline, which you would be accountable for paying. Please note that you can track your delivery on the courier company’s website using the provided reference. This reference can be found in the email confirming the dispatch of your tickets. In exceptional circumstances, PerfectTravels may be unable to issue airline tickets for confirmed bookings due to ticketing restrictions beyond its control. If this occurs, we will attempt to inform you within 48 hours of verification and organize a refund or arrange an alternative. If you choose an alternative, and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation e-mail to the relevant Travel Supplier as evidence of your booking.
CANCELLATIONS OR MODIFICATIONS TERMS
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the definite Travel Supplier’s or hotel’s terms and conditions. It is therefore possible that some products or services may not be canceled or modified, or there may be definite requirements you will have to meet. For flight bookings, you can possibly cancel or modify your booking by telephoning the GoldenTravels call centre or emailing Info@goldentravels.co.uk. For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) PerfectTravels will impose a charge of 15 per rental. For reservations cancelled or amended more than seven days after the booking date, PerfectTravels will impose a charge of 40 per rental. In some circumstances, PerfectTravels or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being cancelled by the airline and therefore not refundable.
Accordingly, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone GoldenTravels and obtain written e-mail verification of that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation former to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), PerfectTravels reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value.
PAYMENT TERMS
Full payment for all Flight Packages is required at the time of booking. Please note that additional charges may be payable for car rental (e.g. optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for flights are subject to each individual's terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable on checkout, or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the ‘Payment Summary’ when making your booking or see your verification e-mail. The payment collector will be either Golden Travels, the Travel Supplier, or its representative. Some airlines may charge additional local taxes. PerfectTravels may be required to pass your card details to the relevant Travel Supplier for fulfillment of the booking. Payment methods other than those stated on the Site will not be accepted, and no responsibility is accepted for cash or cheques sent through the post. Before payment is received in full, PerfectTravels or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.
GoldenTravels is an IATA Ticketing Agent – your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted. Payment can be made by all major debit and credit cards as detailed on the Site. PerfectTravels reserves the right to charge you an additional fee for any handling fees incurred by the Travel Supplier or us in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. PerfectTravels reserves the right to pass on any charges related to card chargebacks. PerfectTravels or the Travel Supplier reserves the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer. Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays in the issue of your tickets, and may make the fare(s) subject to increase. Please ensure the billing address you provide matches the one on your billing statement. Further, to minimize the effects of credit card fraud, we reserve the right to conduct random checks, including validating the name, address, and other personal information you supplied during the order process against appropriate third-party databases.
By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to verify your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. In some cases, we may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). GoldenTravels will not be liable for any subsequent price increase resulting from payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and any PerfectTravels charges for other products will appear as separate transactions on your credit card statement.
PASSPORTS, VISAS, AND HEALTH TERMS
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some countries require that your passport be valid for a minimum period after you enter, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid for at least the duration of your trip, although we recommend that you check with the Passport Agency before you travel to confirm. For further information about your UK passport and applications for renewal, please visit the UK Passport website at www.ukpa.gov.uk. If your passport is in its final year of validity, we advise you to confirm the requirements of your destination before finalizing your travel plans. Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until: The child reaches the age of 16; or The passport on which the child is included expires; or the passport on which the child is included is replaced or an amendment results in the issue of a new passport the name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
Travelers to the United States: It is important that all travelers to the United States take note of the following:
A visa will be required for entry into the United States unless passengers are eligible under the Visa Waiver Program. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you meet all US Government requirements as outlined on the Visa Waiver Form before confirming your booking. All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Programme) will need their own machine-readable passports (MRP). This means that anyone without an MRP, including children who are currently on a parent’s passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there’s no white strip, or the white strip is blank, then the passport is not machine-readable. For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk. If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. Please note: Passport and visa regulations can change, and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply well in advance. We accept no responsibility for customers who do not possess the correct documents. It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the ‘Health Advice for Travelers’ section of the Department of Health’s website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country’s Department of Health or similar advisory body.
OTHER GENERALLY APPLICABLE TERMS
GoldenTravels does not accept legal responsibility for any failure to provide part or all of your booking, or for any death or personal injury, unless caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea, and rail, our liability will be limited as provided by the relevant international conventions. Where PerfectTravels is legally responsible for direct loss, this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). PerfectTravels will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
QUERIES AND COMPLAINTS
Please contact our customer services team if you have any other enquiries or complaints regarding your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you formally log your complaint with the related Travel Supplier prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return, and no later than 30 days after your return, providing your booking reference and all other relevant information. If we or any of our Travel Suppliers require additional information, you must supply that promptly in writing. This simple process must be followed as our Travel Supplier, and we need to be able to scrutinize the problem and, where possible, rectify it quickly.
APIS TERMS:
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to GoldenTravels.co.uk and consent to PerfectTravels.co.uk passing this information to the airlines, who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines, including US Airways, American Airlines, and other US carriers, require that complete and valid passport information be provided to the reservation agent before tickets are issued. Even many of them strictly issue a Debit Memo if all the details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting, but will include passport information, city and country of residence, and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger Information,
GoldenTravels.co.uk will request Advance Passenger Information (API) after completing your reservation, and it is your responsibility to provide the requested information on time. If the passenger is unable to provide the requested details, cancellation charges will apply, and these depend on the airline's fare rules.
CUSTOMER BEHAVIOR TERMS
It is your liability to ensure that you do not act in a way which is unsuitable or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
USE OF THE SITE TERMS AND CONDITIONS
The Site is provided on an ‘as is’ and ‘as available’ basis. GoldenTravels does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that any failure to complete any transaction. PerfectTravels does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
INFORMATION ON THE SITE
GoldenTravels provides broad information on the Site for purposes of direction only. Please note that PerfectTravels may at any time modify any aspect of the Site or its content, including the accessibility of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, PerfectTravels does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. PerfectTravels does not guarantee that information on the Site (including, without limitation, prices, descriptions, or dates) is free from errors or omissions, but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.
USER OBLIGATIONS TERMS
You agree to be bound by the following obligations, including, without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
DENIAL OF ACCESS TERMS
GoldenTravels reserves the right to deny access to the Site at any time without notice.
Links to Third-Party Websites
The Site may include hyperlinks to third-party websites. GoldenTravels has no control over or alliance with such third-party sites and no accountability in relation to the accuracy, completeness, and quality of the information contained within them. Any and all content on these external websites does not reflect products, services, or information provided by PerfectTravels. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
FORCE MAJEURE
GoldenTravels shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall consist of, without limitation, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting PerfectTravels or its suppliers.
COPYRIGHT AND TRADEMARKS
The copyright and all proprietary rights in the Site and all content are reserved by GoldenTravels. The material contained within the Site is the property of PerfectTravels or its affiliates unless identified as belonging to third parties. The name PerfectTravels and any other marks, logos, and graphics of PerfectTravels displayed on the Site are registered trademarks of PerfectTravels or its affiliates. Other companies' and products or services' names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
PRIVACY POLICY
The terms of the GoldenTravels Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by PerfectTravels and its affiliates or third-party suppliers in accordance with the terms of and for the purposes set forth in the GoldenTravels Privacy Policy.
ATOL
The GoldenTravels is ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or when your payment is made directly to the airline. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk to learn more.